Effective Date: 07/01/2024
 

1. Introduction

NOVO Repairs ("we," "us," or "our") values your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our services.
 

2. Information We Collect

Personal Information: Name, email address, phone number, home address, vehicle details, payment information. Non-Personal Information: Browser type, operating system, IP address, service usage data.
 

3. How We Use Your Information

To Provide Services: Schedule appointments, perform vehicle repairs, process payments. Communication: Send appointment reminders, service updates, promotional offers. Improvement: Analyze service usage to improve our offerings.
 

4. Information Sharing

With Service Providers: Third-party vendors assisting in service delivery (e.g., payment processors). Legal Requirements: When required by law or to protect our rights.
 

5. Data Protection

We use industry-standard measures to protect your information, including encryption and secure servers.
 

6. Your Rights

Access: Request access to your personal information. Correction: Request corrections to inaccurate information. Deletion: Request deletion of your personal information.
 

7. Cookies and Tracking

We use cookies to enhance user experience and analyze website traffic.
 

8. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on our website.
 

9. Contact Us

For questions or concerns about this Privacy Policy, please contact us at support@novorepairs.com. Terms of Service Effective Date: 07/01/2024
 

1. Acceptance of Terms

By using our services, you agree to these Terms of Service.
 

2. Services Provided

NOVO Repairs provides mobile mechanic services, including vehicle diagnostics, maintenance, and repairs at customer-specified locations.
 

3. User Responsibilities

Accurate Information: Provide accurate information about your vehicle and contact details. Safe Environment: Ensure a safe environment for our mechanics to perform their work. Payment: Timely payment for services rendered.
 

4. Prohibited Activities

Illegal Use: Using our services for illegal activities. Unauthorized Access: Attempting to gain unauthorized access to our systems.
 

5. Appointment Changes and Cancellations

Rescheduling: Notify us at least 24 hours in advance to reschedule an appointment. Cancellations: A fee may apply for late cancellations.
 

6. Intellectual Property

All content and materials provided through our services are protected by intellectual property laws and are the property of NOVO Repairs.
 

7. Disclaimers and Limitation of Liability

No Warranties: Services are provided "as is" without warranties of any kind. Limitation of Liability: We are not liable for any indirect, incidental, or consequential damages arising from the use of our services.
 

8. Termination

We reserve the right to terminate your access to our services for violations of these terms.
 

9. Governing Law

These terms are governed by the laws of California, USA. Any disputes will be resolved in the courts of California, USA.
 

10. Contact Us

For questions or concerns about these Terms of Service, please contact us at support@novorepairs.com.