Only the Best Mechanics Work With Novo
Every mechanic on our platform goes through a rigorous multi-step vetting process. We verify identity, run background checks, assess skills, and assign tier levels — so you always know the caliber of the professional working on your vehicle.
- Verification Steps
- 6+ Verification Steps
- Tier Levels
- 4 Tier Levels
- Skills Assessed
- 11 Skills Assessed
Background Checked
Your safety is our top priority. Every mechanic undergoes a comprehensive background check before they can accept any job on the Novo platform. We leave nothing to chance.
SSN Verification
Social Security Numbers are collected, encrypted with AES-256-CBC encryption, and verified through an external verification service to confirm mechanic identity.
Driver’s License Verification
Both front and back of the driver’s license are captured and reviewed by our admin team. Photos must meet strict quality requirements.
Criminal History Screening
A thorough criminal background screening is conducted as part of the verification process. Mechanics must pass before gaining platform access.
Verification Checklist
- Phone number verified via OTP
- Full legal name confirmed
- SSN submitted & encrypted
- SSN verified by external service
- Driver’s license front uploaded
- Driver’s license back uploaded
- Criminal background cleared
ASE Certified
ASE (Automotive Service Excellence) certification is the gold standard in the automotive industry. Mechanics with ASE certifications demonstrate proven knowledge and technical competency.
Certificate Upload
Mechanics upload their ASE certification documents (PDF format) directly through the application. Multiple certifications can be submitted.
Document Validation
Every uploaded certification is reviewed and validated by our admin team to ensure authenticity and current standing.
Influences Tier Placement
ASE certifications directly influence a mechanic’s tier assignment. Certified mechanics are positioned for higher tier levels.
Specialty Certifications
From engine repair to electrical systems, ASE offers specialty certifications that demonstrate deep expertise in specific areas.
ASE Certification Areas
- Engine Repair
- Automatic Transmission
- Manual Drivetrain & Axles
- Suspension & Steering
- Brakes
- Electrical & Electronic Systems
- Heating & Air Conditioning
- Engine Performance
Tier Level System
We hire the best mechanics based on experience and skills to ensure you receive the best service. Our tier system is determined by a comprehensive skills assessment covering 11 different skill areas, tool inventory verification, and years of experience.
Master Tier
Top-tier mechanics with diesel expertise plus all core advanced skills. These are the most experienced professionals on the platform.
- Diesel Certified
- Electrical (Verified)
- Timing
- Transmission
- Engine
- Scanner Relearns
Advanced Tier
Highly skilled mechanics with all core advanced capabilities. They handle complex repairs across most vehicle systems.
- Electrical (Verified)
- Timing
- Transmission
- Engine
- Scanner Relearns
- Head Gasket
Intermediate Tier
Solid mechanics with intermediate skill levels. They have some advanced skills and handle a wide range of standard repairs.
- Some Advanced Skills
- Basic Diagnostics
- Brakes & Suspension
- General Repairs
Entry Tier
Mechanics focused on maintenance and standard services like lube and brake jobs. Ideal for routine vehicle care.
- Oil Changes & Lube
- Brake Services
- Tire Rotation
- Basic Maintenance
We Choose the Best Mechanic for Your Services
Our advanced matching system ensures that only the most qualified technician for your specific vehicle and service type is assigned to your job. We don’t just send anyone — we send an expert.
- Tier-Based Assignment Complex repairs are automatically routed to our Tier A and B Master Technicians, while maintenance is handled by reliable specialists.
- Specialized Expertise From European luxury brands to heavy-duty diesel engines, we match mechanics based on their verified technical skill set.
- Proximity & Availability We locate the nearest available certified professional to ensure minimal wait times and faster service.
Mechanic Tier A (Master Tech) assigned to your Head Gasket Repair. 98.9% success rate for this service.
See What Our Customers Say
Saved me so much time!
I wasn’t sure what was wrong with my car, but the diagnostic feature in the app helped me understand the issue. The technician showed up promptly and fixed it in my driveway.
AC Saved My Summer
My car broke down on the highway and Novo sent a mechanic within the hour. He diagnosed the issue on the spot and had it fixed the same day. Lifesaver!
Transparent Pricing
Novo Repairs made a stressful situation so much easier. The technician arrived on time, diagnosed the issue quickly, and the price was exactly what they quoted.
Ready to meet your certified mechanic?
Book a vetted, background-checked technician and we’ll come to you — usually the same day.